Delivery and Returns
We offer free P&P to UK addresses. For all other territories packaging is free and postage is charged on a weight basis.
We use Royal Mail First Class for UK deliveries and standard Air Mail for all other territories. Very large orders will usually be sent via Parcelforce. You may cancel your order at any time prior to your order being dispatched by emailing us at firstname.lastname@example.org making sure that you quote your name, address and order reference number.
In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund the amount you paid for such goods (including postage & packaging) providing you notify us (either via post at or e- mail: email@example.com and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: “Returns” at Floating World Records, 68 Parkway, London NW1 7AH.
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Returned items should be sent to: “Returns” at Floating World Records, 68 Parkway, London NW1 7AH.